Payment Methods

Thank you for your purchase! Below are the details about our payment methods, security, and FAQs to ensure a smooth checkout experience.

 

1. Accepted Payment Methods
We accept the following secure payment options:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, UnionPay

Digital Wallets: PayPal, Apple Pay, Google Pay

 

2. Payment FAQs

Q: What should I do if my payment fails?
A: To ensure your order is not declined, we suggest the following:

If you're unable to pay with your debit or credit card:

Check the card details to make sure the information is correct, e.g. the expiration date or balance.

Make sure you enter the security code correctly - that's the three digit number on the back of your card.

Your credit or debit card company may have declined your payment. If this is the case, you will have to discuss it directly with the issuing card company, as we have no access to this information.

As an alternate solution, you can try paying with a different card.

If you're unable to pay with Paypal:

Check with Paypal to see if your account has a transaction limit.If Paypal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).

If you've tried the options above and are still having problems:Contact our support@giftpersonalizer.com with as many details as you can about the issue - including any error messages you receive, and we'll try to resolve it as soon as we can.

 

Q: Is my payment information safe?
A: Absolutely! We use industry-standard encryption and comply with global security protocols.

 

Q: Why was my card declined?
A: Common reasons include:

Insufficient funds

Incorrect CVV/expiry date

Bank fraud filters (contact your bank to approve the transaction).

 

Q: When will my payment be processed?
A: For instant purchases (e.g., digital products), charges apply immediately. For pre-orders, we charge upon shipment.

 

Q: Can I get an invoice/receipt?
A: Yes! Your receipt is automatically emailed after payment. Request duplicates via support@giftpersonalizer.com.

 

3. Troubleshooting
"Payment Failed" Error: Try a different card or payment method.

Pending Charges: Some banks hold authorizations for 3-5 business days.

4. Need Help?
Contact our support team at:
📧 support@giftpersonalizer.com